Hosted PBX VoIP

Purecom Hosted PBX takes traditional PBX functionality and delivers it as a service, saving you a bundle in hardware and installation costs.

Get your own private phone system, with valuable business-class telephony features such as Single or Multiple Inbound Numbers, Company Directory, Extension Dialing, Auto Attendant, Custom IVR Menus, ACD Call Queues, Time-Based Call Routing, Music-on-Hold, Voicemail, Conferencing and more.

 Ready to order?

To order Hosted PBX VoIP service or for more information, please call 1-866-377-0189.

Standard Call Features

Call Forward
When you’re not at your desk you can be sure not to miss important calls. This feature allows you to forward calls to another extension or even to your mobile phone.

Call Pickup
Interesting feature that gives you the possibility to pick up calls ringing at other extensions. A secretary can answer another employee phone without leaving her desk.

Call Parking
Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Call Transfers
Calls can be transferred between the extensions, or even to public phone numbers. When an important call arrives, the secretary can transfer the call directly to the manager mobile and the caller will never know what happened.

Record Conversations
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee press on a button) or unconditional (setup by management).

Voicemail
Never miss important messages when you’re out! Voicemail answers calls after a certain amount of time and records the caller’s message. Messages can be listened to while out of office or can be sent by email to the mailbox’s owner.

Authorization to Reach Extension
Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Do Not Disturb
When you are busy you can make sure that nobody can disturb you by using the DND feature. This feature can be activated and deactivated from the phone terminal.

Call Cascading
Often referred to as Find-Me/Follow-Me. With Call Cascading you can always make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

Ring All
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Advanced Features

SIP Presence Support
Allows extensions to monitor the status of other extensions. Phones can be configured to display what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

Incoming Call Rules
Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

Online Fax Center
Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in the fax management interface.

Local Conferences
Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to setup passwords, room sizes, recording, volume, etc.

Dedicated Voicemail Number
A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phone.

Intercom / Paging
The new Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator of a company can setup what extensions are allowed to use Intercom and Paging.

IVR (Interactive Voice Response)
Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Advanced IVR Features
Build complex yet simple to use IVR’s with a wide range of predefined actions. Text to speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business to develop high quality IVRs in no time.

Call Queues
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

Call Queue Reports and Statistics
The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

Access Conferences from Public Numbers
When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

Call screening
The new call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.