Support Resources

Purecom provides several options for customer support. Please review the information below for details and availability of each resource.

Online Resources

Many of your questions may be answered in the various online resources we've made available.

Contacting Support

For general product information, sales, billing, technical support, account setup or balance related questions you may contact us using any of the following resources.

    Support Center Request Ticket  (preferred)
    • Availability: 24/7
    • Typical Response: 1 Hour or less

    Live Help
    • Availability: Hours may vary
    • Typical Response: Immediate

    Email
    • Availability: 24/7
    • Typical Response: 1 Hour or less

    Telephone
    • Technical Support: 24/7
    • Sales/Customer Service: 9AM-5PM Monday-Friday MST
    • Typical Response: Immediate
    • Hold times may vary depending on call volume